Shipping Policy

At TheRugsBay, we aim to provide a seamless browsing experience by directing you to trusted third-party retailers, primarily Amazon, for your rug purchases. Since we operate as an affiliate website, we do not handle shipping directly. Below is important information regarding shipping policies for the products you find on our site.

Shipping Process

All orders are placed through third-party retailers, such as Amazon, and are subject to their shipping policies.
Shipping costs, delivery times, and carrier options depend on the seller from which you purchase the product.
TheRugsBay does not influence or control shipping fees, delivery timelines, or packaging.

Shipping Costs and Delivery Times

Costs and estimated delivery times vary by retailer and product.
Most orders placed through Amazon follow standard or expedited shipping options available at checkout.
Some products may qualify for free shipping based on the seller’s policies.
To check specific shipping details, refer to the product page on Amazon before completing your purchase.

Order Tracking

After placing an order, you will receive tracking details directly from the third-party retailer.
Tracking information is accessible through your Amazon or respective retailer account.
TheRugsBay does not have access to order status or tracking details

Returns and Exchanges

All return and exchange policies are determined by the third-party seller.
If you need to return or exchange a product, refer to the seller’s return policy on the respective platform.
TheRugsBay is not responsible for handling returns, refunds, or exchanges.

Third-Party Responsibility

Since we do not sell or ship products directly, any concerns regarding shipping delays, lost packages, or damaged items should be addressed with the retailer from which the purchase was made. We encourage you to review the seller’s shipping and return policies before completing a transaction.

Need Help?

If you have any questions regarding our affiliate relationships or need assistance with finding shipping information, feel free to contact us at support@therugsbay.com. However, for order-specific inquiries, please reach out to the customer service team of the respective retailer..

Thank you for using TheRugsBay! We’re here to help you find the best rugs from trusted sellers while ensuring a smooth shopping experience.

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